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TERMS AND CONDITIONS
TERMS OF SALE
By placing an order you are offering to purchase a product subject to these terms and conditions.  All orders are subject to availability and confirmation of the order price.  We must receive payment of the whole amount.  Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our acceptance of your order takes place on the dispatch of our products to you unless we notify you that we do not accept your order, or you have canceled your order. Production of order may take up form 4 to 30 days. we provide 1 year free of charge warranty in case the piece has not been purposely damaged (dropped, crushed, and been in touch with chemical products).


PRODUCT VARIATION FROM IMAGE ON WEBSITE
Please note that all SILDARE Jewelry is hand-made to the highest possible standards, however, due to the hand-made nature of the jewelry and the use of natural semi-precious stones, colors and patterns in stones may vary from piece to piece. There may be slight variations from the product image on the website. We feel that this gives our jewelry a special, unique quality and we hope you feel the same. In case a certain material is out of stock at the time of order, with the purchaser’s consent it will be replaced by similar material.

PRICES
The prices payable for goods are shown on the product pages and are correct on the date the customer places the order. 

DELIVERY
Delivery will take 1-15 business days, depending on your location worldwide and after dispatching notice. The delivery price for orders 
below EUR 250 is 10EUR, for orders above EUR 250 shipping charges are included. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, you will be responsible for the repeat delivery costs.  Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.


PACKAGING
All items are wrapped in tissue paper and will be delivered in a beautiful SILDARE Jewelry gift box or dust bag, which can be used as a jewelry storage box to protect your jewelry.

PAYMENT OPTIONS
We accept payment via PayPal.

ONLINE ORDER CANCELLATIONS
If you wish to cancel an order please email us immediately at 
sildare@sildare.com. Orders can be canceled at any time up until they are dispatched.  If your order has already been dispatched, we will be unable to redirect it, therefore please return the parcel for a refund when it is received within 14 days, provided that the items are unused, in their original condition and packaging, with the label on. Please, note that we cannot accept cancellations for bespoke orders or orders that include any personalization, e.g. engraving.

RETURN OF FAULTY ITEMS
While we make every attempt to ensure your goods arrive in perfect condition, occasionally this does not happen. If the goods we deliver are incorrect or damaged we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery.

To be eligible for a repair, exchange or refund of a faulty item please contacts SILDARE Jewelry on sildare@sildare.com with the following:
- A photograph of the item with a description of the fault.
- SILDARE Jewelry cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned are securely packaged. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting.
- You are responsible for all postage costs incurred to return an item.

- For international returns, we recommend that you label the package with 'Returned Goods' to ensure that the items do not attract possible customs duties and taxes once again.

CARE INSTRUCTIONS
SILDARE jewelry is very delicate, especially the items with textile or natural stone components, so please handle it with care. If dropped stones and beads may break.

- Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discoloration. Discoloration can also be the result of humid conditions such as sweating caused by high body temperature.
- Avoid contact with water. Remove all jewelry before showering or conducting household tasks such as cleaning.
- Metal components can be cleaned with a soft jewelry polishing cloth.
- Store jewelry in a clean, dry environment, preferably in separate pouches or boxes.


Enjoy your new piece of jewelry, and show us how you wear it!


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